Refund Policy

Haelsoft Marketplace provides a platform for creators and educators to offer digital products and online learning experiences.

Because digital products may be delivered or accessed immediately after purchase, refund eligibility may differ from that of physical goods.

This policy explains the general approach to refunds, cancellations, and purchase-related issues.

Digital products may include ebooks, templates, documents, creative assets, educational resources, and other eligible digital downloads.

Refund eligibility may depend on:

• Whether the product was delivered.
• Whether the product was accessed or downloaded.
• Whether the product materially differs from its description.
• Whether the product is defective or inaccessible.
• Applicable legal requirements.
• The product's disclosed terms.

Course refund eligibility may depend on:

• Course access conditions.
• Whether course content has been accessed.
• The course's disclosed terms.
• Whether the course is materially different from its description.
• Applicable legal requirements.

If a customer purchases a product that is inaccessible, materially incorrect, or materially different from its description, the customer should contact support with the relevant order information.

The platform may review the issue and determine an appropriate resolution in accordance with applicable policies and law.

If a customer believes they have been charged more than once for the same order, they should contact support and provide the relevant transaction references.

The platform will review the transaction records and coordinate with the payment provider where necessary.

A failed or pending transaction should not automatically be treated as a completed purchase.

If a customer believes a payment was deducted but the order was not completed, they should contact support with the transaction reference.

Customers should submit a refund enquiry through the available support channel.

The request should include:

• Customer account email.
• Order reference.
• Product name.
• Transaction reference, where available.
• Reason for the request.

Customers should not send passwords or full payment card details.

Refund requests will be reviewed according to the applicable policy, transaction status, product type, provider requirements, and legal obligations.

Where a refund is approved, the method and timing of the refund may depend on the payment provider.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer protection law.

For refund enquiries, contact:

support@haelsoftmarketplace.com