01Introduction
Haelsoft Marketplace respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you use Haelsoft Marketplace.
02Information We May Collect
Depending on how you use the platform, information may include:
Account Information
- Name.
- Email address.
- Username.
- Profile information.
- Account preferences.
Creator Information
- Creator profile.
- Storefront information.
- Product listings.
- Business information.
- Payout and verification information, where required.
Customer Information
- Purchase history.
- Order information.
- Course enrolment.
- Product access information.
- Customer support enquiries.
Transaction Information
- Order amounts.
- Transaction references.
- Payment status.
- Currency.
- Platform commission.
- Payment processing fees.
- Refund and dispute information.
Payment card information should be handled by the relevant payment provider according to its security requirements. Haelsoft Marketplace should not store sensitive card data unless the necessary compliant infrastructure and authorization are in place.
Technical Information
Information may include device type, browser information, IP address, usage activity, and technical logs.
Communications
We may collect information you provide when contacting support, submitting feedback, or communicating with the platform.
03How We Use Information
Information may be used to:
- Create and manage accounts.
- Operate creator storefronts.
- Facilitate eligible purchases.
- Provide access to products and courses.
- Process transactions.
- Calculate platform commissions.
- Support creator payouts.
- Provide customer support.
- Improve the platform.
- Prevent fraud and abuse.
- Maintain platform security.
- Comply with legal obligations.
- Communicate important service updates.
04Payment Providers
Payments may be processed through third-party payment providers.
These providers may collect and process information necessary to complete transactions.
Their privacy policies and processing practices may also apply.
07International Data Transfers
Haelsoft Marketplace may use service providers or infrastructure located in different countries.
Where personal information is transferred internationally, the platform should apply appropriate safeguards and comply with applicable legal requirements.
08Data Security
The platform should implement appropriate technical and organizational safeguards to protect personal information.
These may include access controls, encryption, secure authentication, monitoring, and security procedures.
No online system can guarantee absolute security.
09Data Retention
Personal information should be retained only for as long as necessary for the purposes for which it was collected, subject to legal, accounting, security, and operational requirements.
10Your Rights
Depending on your location and applicable law, you may have rights to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion.
- Object to certain processing.
- Request data portability.
- Withdraw consent where processing relies on consent.
- Submit a privacy complaint.
Requests may be subject to legal exceptions and verification requirements.
11Children's Privacy
The platform should define appropriate age and eligibility requirements and apply safeguards in accordance with applicable laws.
12Changes to This Policy
This Privacy Policy may be updated from time to time.
Material changes will be communicated where required.
13Contact
For privacy enquiries or requests, contact: