Frequently AskedQuestions.

Haelsoft Marketplace is a digital commerce and learning platform where creators and educators can sell digital products and online courses, while customers discover and access digital resources.

The platform is designed for creators, educators, authors, designers, professionals, digital entrepreneurs, customers, and learners.

Haelsoft Marketplace is a marketplace that brings creators and digital products together. Creators can establish their own storefronts within the platform.

Haelsoft Marketplace focuses on digital products, creator storefronts, and online learning, with an African market focus and a long-term vision for international digital commerce.

Create an account and follow the creator onboarding process. You can then set up your profile and storefront and publish eligible products as the relevant features become available.

Yes. Registration is free.

A creator storefront on Haelsoft Marketplace is designed to provide a digital presence for your products. You may also promote your storefront through your existing website and marketing channels.

Eligible products may include ebooks, templates, digital documents, educational materials, design resources, and online courses.

All products must comply with platform policies.

Yes. Haelsoft Marketplace is designed to support creators and educators who want to offer online courses and learning experiences.

Currency availability depends on the platform's supported markets and payment capabilities. Available options should be displayed during product setup and checkout.

Product editing capabilities depend on the product status and platform features. The creator experience is designed to support product management.

The standard platform commission is 10% of eligible sales.

It is a promotional programme for the first 1,000 qualifying creator registrations, offering a 7.5% platform commission for six months.

No. Payment processing fees are separate and borne by the creator at the actual provider rate.

No mandatory monthly subscription is required at launch.

Explore the marketplace, select a product, review its details, and complete the checkout process using an available payment method.

Eligible digital purchases are designed to be accessible through your customer account. The access method may differ depending on the product.

Course access depends on the course's terms and the platform's available learning features. Course details should explain relevant access conditions.

Refund eligibility depends on the applicable refund policy, product type, transaction status, and relevant consumer protection requirements.

Cross-border purchasing depends on supported countries, payment methods, currencies, and applicable restrictions.

Use the password recovery option on the sign-in page and follow the instructions provided.

Use the Contact Us page or the support channel provided within the platform.

Use the available product reporting or support process to identify the product and explain your concern.

Contact support with the relevant account information and a description of the issue. Do not send your password or sensitive payment credentials.