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Help centre
Find the Information You Need
Whether you are setting up your first storefront, publishing a digital product, purchasing a resource, or accessing a course, the Help Centre is designed to guide you through your Haelsoft Marketplace experience.
16 topics
Learn how to create your account, complete your profile, and begin setting up your storefront.
How it works for creatorsUnderstand how to choose a store name, introduce your brand, and organize your digital products.
Storefront stepsLearn about product titles, descriptions, categories, pricing, product images, and eligible digital files.
What you can sellUnderstand product updates, product visibility, and available management options.
Creator FAQsLearn how the standard platform commission works, how the Founding Creators offer applies, and why payment processing fees are separate.
Understanding the feesLearn about gross sales, platform commission, processing fees, net earnings, and the difference between pending and available balances.
Example of a saleLearn how to update your profile and manage available account settings.
Contact Creator SupportLearn how to browse categories, search products, and explore creator storefronts.
For customersUnderstand the checkout process and available payment methods.
How buying worksLearn how eligible purchased downloads are accessed through your account.
Customer FAQsUnderstand course enrolment, lesson navigation, and available learning features.
Online coursesLearn how to update account information and manage your customer profile.
Account FAQsLearn what order statuses mean and how to identify whether a transaction is pending, completed, or unsuccessful.
Payment failuresFind guidance for payment failures, pending transactions, and payment-related enquiries.
Contact Customer SupportReview the applicable refund policy and learn how to submit a refund enquiry.
Refund policyLearn how to contact support when you encounter an issue with a product, order, or account.
Contact usIf the information you need is not available, contact Haelsoft Marketplace support.
